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Introduction to Conflict Resolution and Mediation Skills
OCN Accredited Level 2 Credits 3
Course:
This course is designed to help individuals build an initial understanding of conflict resolution techniques. It will provide clear working definitions of mediation, negotiation and other forms of conflict resolution strategies. The course will give participants an idea of the key skills and qualities of a mediator through experiential learning techniques. Participants will also be introduced to the 6-stage mediation model.
Aims:
- Explore the dynamics of conflict
- Understand different responses to conflict
- Introduce participants to a mediation process
- Give participants practice in using basic mediation skills
Duration: 3-day course
Time: 10.00am-4.00pm
